Last Updated: September 19, 2025

How We Ship Your Order

Once your order is confirmed, we carefully prepare, pack, and ship it within the promised timeframe. All items are dispatched only after payment verification and quality inspection. Our priority is to make sure your order reaches you quickly and securely.

Delivery Timeframes

We use a simple and transparent delivery schedule so you always know when to expect your order.

  • Cut-off Time: Orders placed before 2:00 PM (EST), Monday–Friday are processed the same day.
  • Handling Time: We take 1–2 business days to prepare and pack your order.
  • Transit Time: Standard shipping takes about 5–8 business days within the United States.
  • Total Delivery Time: From the moment you place an order, you can expect delivery within 6–10 business days in most cases.

Pricing & Currency Standards

All prices on Totvy are shown in U.S. Dollars (USD). Local taxes, customs, or duties may apply depending on your location, and these are the responsibility of the customer. We maintain clear and transparent pricing so there are no hidden surprises.

Delivery Charges

Shipping fees are displayed during checkout. Many items qualify for free shipping, while others may carry a flat or fixed rate depending on size and weight. Final costs are always visible before you complete your order.

Delivery Partners & Methods

We work with reliable carriers such as USPS, UPS, and FedEx to ensure your order is delivered safely. The shipping method may vary depending on your location and the product size, but all options are chosen to balance speed and reliability.

Product Quality Assurance

Every product is inspected for quality before being dispatched. Once shipped, the carrier takes responsibility for safe transportation. However, Totvy support remains available to help resolve any delivery concerns.

Address Accuracy Check

Customers are responsible for providing complete and correct shipping details. Incorrect or incomplete addresses may cause delays or undelivered packages. Please double-check your details before completing checkout.

Changing Shipping Information

If you need to update your delivery address, please contact us immediately at info@totevy.store within 12 hours of placing your order. After dispatch, address modifications cannot be guaranteed.

Order Cancellation Requests

Orders can be canceled only if they are still under processing. Once shipped, cancellation requests cannot be accepted. To cancel an order, please email us at info@totevy.store within 12 hours of placing it.

Shipment Tracking

As soon as your order is shipped, you will receive a confirmation email with a tracking number and link. You can monitor your order’s journey from dispatch to delivery in real time.

Lost or Damaged Items

If your order is lost in transit or arrives damaged, please notify us within 7 days of delivery. We will work with the courier to resolve the issue, and depending on the case, a replacement or refund will be issued.

Unexpected Delays

Although we aim to meet all delivery timeframes, unforeseen issues such as customs delays, severe weather, or courier backlogs may extend delivery times. In such cases, we will keep you updated until your order arrives safely.