Order & Shipping Questions

Q: How long does it take to process an order?
A: All orders are processed within 1–2 business days. Once your order is shipped, you’ll receive a confirmation email with tracking details.

Q: How much is the shipping cost?
A: We charge a flat shipping rate of $15 USD per order unless stated otherwise during checkout.

Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email. You can also contact us at info@totevy.store for assistance.

Return & Refund Questions

Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unused, in their original condition, and with all tags attached.

Q: How do I start a return?
A: Please email us at info@totevy.store with your order number and reason for return. Our support team will guide you through the process.

Q: When will I get my refund?
A: Refunds are issued within 7 business days after we receive and inspect your returned item.

Payment & Checkout Questions

Q: What payment methods do you accept?
A: Currently, we accept PayPal as our secure payment option.

Q: What currency will I be charged in?
A: All transactions are processed in USD ($).

Q: Is checkout safe?
A: Yes, we use secure payment gateways and SSL encryption to ensure your data is always protected.

Product Information

Q: Are your handbags made from real leather?
A: Our collection includes both good leathers. Each product page specifies the material used.

Q: How should I care for my handbag?
A: Keep your bag away from prolonged moisture, direct sunlight, and rough surfaces. Wipe gently with a soft cloth to maintain quality.

Q: Do you offer different sizes and styles?
A: Yes! Our collection includes shoulder bags, crossbody bags, and handbags in various sizes to suit your needs.

General Inquiries

Q: How can I contact Totevy?
A: You can reach us anytime at info@totevy.store or through our Chat Bot Support on the website.

Q: Can I give feedback or suggestions?
A: Absolutely! We love hearing from our customers. Please email us your feedback at info@totevy.store.

Q: Do you update your collections often?
A: Yes, we regularly introduce new designs to keep our collection fresh and stylish. Follow us on Facebook, Pinterest and Instagram to stay updated.

Get In Touch

Business Name: Totevy
Chat Support: 24/7
Business Hours: 08:00 AM to 4:00 PM (Monday to Friday)
Phone Number: +1 (747) 304-1974
Business Mail: info@totevy.store
Business Address: 4318 Scenic Dr, Dickinson Texas 77539, United States