Paying Safely on Totvy

We value your trust and make sure that every transaction on our website is handled through a secure checkout system. Your personal and payment information is encrypted to keep it safe from unauthorized access.

How You Can Pay

To make shopping easier, we accept major payment options including PayPal, Stripe, Visa, and Mastercard. These methods allow you to pay confidently using your preferred choice, whether it’s a card or a secure online wallet.

Currency Details

All transactions on our store are processed in U.S. Dollars (USD). If you are shopping from another country, your bank or payment provider may automatically convert the charge to your local currency based on their own exchange rates.

Order & Payment Verification

Once your payment is completed, you will receive an email confirmation with your order number. This serves as proof that your payment has been accepted and your order is being processed for shipment.

Payment Support & Troubleshooting

If you face any issues during checkout, such as declined payments or errors, please contact us at info@totevy.store. Our support team will assist you in identifying the problem and finding an alternative payment method if required.

Protecting Your Payment Data

We use industry-standard SSL encryption and secure gateways to ensure your transactions remain private and protected. None of your sensitive card details are stored on our servers, keeping your information safe at all times.

Failed or Declined Payments

In rare cases where a payment fails, your order will not be confirmed. You may need to try again using another method or contact your bank to authorize the transaction. Orders are only processed once successful payment has been received.

Fraud & Security Measures

To protect both customers and our business, all transactions are screened for potential fraud. If suspicious activity is detected, we may request additional verification or cancel the order to ensure the safety of our customers.

Taxes & Additional Charges

The price displayed on the product page does not include any customs duties or import taxes. Depending on your location, such charges may apply and are the responsibility of the buyer. We are transparent about pricing and do not add hidden fees at checkout.

Chargebacks & Disputes

In case of a payment dispute, we encourage customers to contact us first before requesting a chargeback. Our support team is committed to resolving any issues quickly and fairly. Unauthorized chargebacks may lead to suspension of future orders.

No Recurring Payments

Totvy does not offer subscriptions or recurring payments. Each order requires a one-time payment, giving you full control over your purchases without unexpected charges.

Changes to This Policy

We may update or revise our payment policy from time to time to reflect changes in payment methods, security updates, or business requirements. Any modifications will be effective immediately once published on our website.